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Casino Rewards

Your Casino Rewards login runs through the member casino you joined, and your Casino Rewards account sits in the lobby of that member casino.

Casino Rewards is our loyalty program and the network behind our member casinos.

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Casino Rewards status cards, official art

Casino Rewards Exclusive Games

Our member casinos carry hundreds of games, including blackjack, roulette, video poker and slots.

Games at our member casinos

Mega Vault Millionaire slot, official game art
Mega Vault Millionaire
Immortal Creatures slot, official game art
Immortal Creatures
Casino Rewards VIP Slot slot, official game art
Casino Rewards VIP Slot
Roar of Thunder slot, official game art
Roar of Thunder
Immortal Romance slot, official game art
Immortal Romance
Thunderstruck II slot, official game art
Thunderstruck II
Lara Croft Temples and Tombs slot, official game art
Lara Croft Temples and Tombs
African Quest slot, official game art
African Quest

Games for our members

Mega Eagle Rewards is made exclusively for Casino Rewards members. Cashingo Rewards lets you collect moon coins to unlock Cashingo Balls and bingo-style wins. Mega Vault Millionaire has a jackpot only Casino Rewards members can play for.

Rising Casino Rewards is a slot only our members can play, with 720 ways that pay in both directions. Immortal Creatures is exclusive to our member casinos, and Roar of Thunder is a slot whose Free Spins can be retriggered.

Progressive games at our member casinos include Mega Moolah, Immortal Romance Mega Moolah, Atlantean Treasures Mega Moolah, Agent Jane Blonde Mega Moolah, Treasure Nile and Cash Splash 5 Reel.

Highest Win Rate Guarantee

Our Highest Win Rate Guarantee means we offer the best available win rate or RTP version of the slots our software providers supply across our member casinos. The guarantee rests only on the game versions our providers supply. Results vary from play to play and winning is never guaranteed.

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Our Member Casinos

Our member casinos are Blackjack Ballroom, Casino Action, Casino Classic, Captain Cooks Casino, Casino Kingdom, Cosmo Casino, Grand Hotel Casino, Grand Mondial Casino, Golden Tiger, Luxury Casino, Players Palace Casino, Quatro Casino, Villento Casino, Yukon Gold Casino and Zodiac Casino.

We recognise your VIP status at all our member casinos. You can redeem your bonuses at any member casino. You can also take the sign-up offer of any member casino you join, and all your wagering earns VIP Points.

How Casino Rewards Works

Join through a member casino

When you join one of our member casinos, you also become a member of Casino Rewards. You enter our loyalty program by choosing one member casino and joining it.

Use your linked account

Your Casino Rewards account is linked to every member casino you later join.

Casino Rewards login

Open your Casino Rewards account with the green Casino Rewards tab at the top of your Casino Lobby. On a phone or tablet, use the Promotions button at the bottom of the screen.

Reset your details with the forgotten account or password link in your member casino, or ask our live chat team, available 24/7.

Choose how to play

You can play at a member casino by downloading its software on a PC, directly in your browser, or on mobile and tablet devices.

Status Levels and VIP Points

Casino Rewards membership card, official art

Earn VIP Points

The more you wager, the more VIP Points you earn, and promotions can add VIP Points. The earning rate depends on the currency you use and the game type, with rates set per 10 USD wagered. You also earn VIP Points while playing with bonus credits.

Per 10 USD wagered, slots earn 1.0 VIP Point, table games and roulette earn 0.5, and video poker and blackjack earn 0.1. Tournament wagers and All Aces Video Poker are excluded from VIP Point earning.

Redeem VIP Points

Your VIP Points remain valid indefinitely and work as casino credits at any member casino. You can redeem them once you have more than 1,000 VIP Points.

Open the green Casino Rewards tab and select Redeem My Points, or choose Redeem Now on the Promotions page on mobile. Bonus credits should arrive within 5 minutes, though you should allow up to 2 hours.

Build your Status Level

Every 50 VIP Points give you 1 Status Point. Your Status Points decide your Status Level.

Status Level Status Points to reach Status Points to maintain in a calendar month
Bronze 1 1
Silver 6 4
Gold 81 40
Platinum 201 100
Diamond 401 200

A new Status Level is guaranteed for the rest of the current month and the next calendar month. After that period, you must maintain it or you may fall to a lower level. You keep the same Status Level at every member casino, together with its benefits.

You can see your level and current benefits in your Casino Lobby. Higher levels can bring bigger bonuses and priority support.

Jackpot Draws, Sweepstakes and Promotions

Time Of Your Life Sweepstakes logo, official Casino Rewards art

VIP Lucky Jackpot

The VIP Lucky Jackpot has five jackpots, one for each Status Level. Gold holders can win from the Gold, Silver and Bronze pools, while Diamond holders can win from all five pools.

There are five draws for each Status Level, three times a day, 365 days a year. Winning membership numbers appear in your Casino Lobby. Your Membership Number is there too, and from Gold Status upward also on your Membership Card. A winner has 8 hours to claim the prize.

Time Of Your Life Sweepstakes

Playing at any member casino gives you entries automatically in the Time Of Your Life Sweepstakes, with more tickets at higher Status Levels. Prizes can include trips, luxury prizes and other experiences. They can change, and you choose from the current list of prizes in your Casino Account.

Rewards Riches and other promotions

Join Rewards Riches through your member casino and open the Rewards Riches page inside that member casino. Rewards Riches can provide free bonuses, free spins, VIP Points and other prizes every day.

Drop & Wins has daily and weekly prize drops on selected games. Our weekly promotions increase with your Status Level. You may also qualify for free bonuses, and you can ask us to check your eligibility.

VIP Program

Casino Rewards VIP crown, official art

Personal service

Our dedicated VIP Team is available 24/7. You can have your own VIP host.

VIP benefits

Benefits can include High Roller Rewards and Birthday Bonuses, VIP-only games, higher bet limits, sporting tickets, dining experiences and more entries in special draws.

We award VIP benefits at our discretion based on your Casino Rewards loyalty history. Tell us if you have VIP status at another casino and we will match your status.

Bonuses and Wagering

Gift boxes, official Casino Rewards art

Claim a member casino offer

Claim a member casino's sign-up offer with your first deposit through its banking page. The sign-up bonus is credited to your casino account straight away.

Complete the wagering requirements

Bonus money must be converted to cash through wagering before you can withdraw it. Bonuses require bets totalling 30 times the bonus amount, while the first sign-up bonus requires 60 times wagering.

A $30 bonus requires $900 in total wagering. All bets count whether won or lost, and you do not need to win or hold the wagering total or make another deposit.

Slots count 100% toward wagering, while other games contribute less. Bonus money converts to cash in $10 steps, and you can withdraw after wagering is complete.

Deposits and Withdrawals

Deposits

Open the Bank button in your member casino software to reach the Casino ATM. Choose a deposit method such as a credit card, register its details once and select the deposit amount. Our live chat team helps with deposit issues.

Withdrawals

To withdraw, open Bank, choose the Withdrawal tab, enter the amount and select Next. The minimum withdrawal is $50 for most methods and $300 for direct bank transfer or wire.

A withdrawal remains pending for 2 working days and can be reversed during that period. Processing then follows the method timetable below.

  • VisaVisa
  • MastercardMastercard
  • MaestroMaestro
Withdrawal method Time after the pending period
Visa, Mastercard and Maestro 3 working days
E-wallets 1 to 3 working days
Direct Bank Transfer 6 to 10 working days
CAD EFT/ECheck for Canada only 2 to 3 working days

A first withdrawal through a new method can require extra verification taking up to 5 to 7 working days.

Withdrawals first return against recent deposits where applicable, and winnings above deposits go to your preferred payment method. Some of our payment processors do not allow refunds to credit cards. You can leave a positive balance in your account between sessions for your next login.

Age, Verification and Privacy

Age and verification

Play at our member casinos is for people older than 19 or the legal age of majority in their jurisdiction if higher. Play and winnings of an ineligible person are void.

By registering, you consent to the verification checks we require. We may request verification documents after a deposit or before a withdrawal.

We may ask for valid ID such as a passport, national ID card or driver's licence. We may also ask for a copy of the card showing the cardholder name or proof of the deposit method. Proof of residence can be a bank statement or utility bill issued within the last 3 months. For fraud or anti-money-laundering checks, we may ask about your source of funds or wealth.

Verification documents are confidential and normally stored for five years after the account closes, subject to a longer regulatory requirement.

Privacy and disputes

We may collect your name, address, date of birth, gender, email address and telephone number. We keep personal data secure and use it for marketing on an opt-out basis. Your data may also be used to train and improve our AI systems. You can access your personal data and correct or erase inappropriate data.

Contact your member casino first about a dispute. If it cannot be settled, we refer it to an arbiter whose decision is final once all parties have been fully heard.

Responsible Gambling

Keep play balanced

Set a budget before you play, avoid chasing losses, track how often and how long you play, and take breaks when you are winning. Treat gambling as entertainment rather than income, remember that no system guarantees success, and avoid playing while depressed or upset or under the influence of alcohol or drugs. Balance gambling with other activities.

You can use our quick self-assessment test if you are concerned about your gambling.

Limits and time away

Ask support to set daily, weekly or monthly deposit limits. An increase or removal takes effect only after 24 hours.

Cooling-off runs from 24 hours to 6 weeks and self-exclusion lasts 6 months. Self-exclusion cannot be reversed. Start it with support, then send the request by email from your registered address. The exclusion applies once we confirm it by email.

If you self-exclude, also self-exclude at other gambling operators where you hold accounts.

Further help

For help with problem gambling we point to the National Council on Problem Gambling and Gamblers Anonymous. We also list the filtering programs Cyberpatrol, Cybersitter and Netnanny.

Customer Support

Casino Rewards support agent, official art

Our support team helps in your own language at any time, every day of the year, by email or live chat.

If our emails go missing in Gmail, open the Spam folder and mark them with the Not spam button.

Frequently Asked Questions

Can I use one account on several devices?

Yes. You can use one account on multiple devices.

Do I pay to join the loyalty program?

Membership of our loyalty program is free of charge.

Does Casino Rewards VIP Slot require a status?

Casino Rewards VIP Slot is available to Silver Status holders and above.

What can I do if a game does not load?

Ask our live chat team to diagnose games that fail to load.

How do I stop promotional emails?

Use the unsubscribe link in our emails and allow up to 24 hours for changes to apply.

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