Privacy Policy

Details we hold

To run your membership we may hold your name, home address, date of birth and gender, together with your email address and phone number.

How we treat your data

Every piece of personal data is handled with respect for your rights as an account holder, collected for a specific and lawful purpose and stored securely. We send marketing on an opt-out basis, so you can stop it whenever you like. Personal data may also help us train and develop our AI systems.

When we share it

A governing authority can order us to disclose personal data, and we comply with such orders and with the governing law. To detect and control fraud, we may pass data to third parties such as address verification providers. We may process data for customer relationship purposes.

Checks on your identity

When you register, you agree to the identity checks we need. We can ask for documents after a deposit or before a withdrawal, for example an identity document such as your passport, proof that the card or payment method you use is yours, and a recent bank statement or utility bill that shows your address. If we need it, a notary may have to certify the copies.

How long we keep documents

Documents stay confidential and are kept for five years from the date your account is closed, unless a regulator asks for longer.

Your rights

You can see the personal data we hold about you and ask us to correct or erase anything wrong. Because we work internationally, your data may be stored and processed outside your home country, where data protection laws can differ.